SMS & MMS terms

Updated October 12, 2026

OTAY Hair, Beauty & Cosmetics offers optional appointment and customer-care messaging. This program covers booking acknowledgments, approvals, scheduling changes, cancellations, preparation instructions, and conversations or photos about your service.

Your choice to receive messages

You can opt in by checking the optional SMS/MMS consent box on our booking form. The box is not checked for you, and your agreement is recorded with your booking. Consent is not a condition of purchase. You can also text us to start a customer-care conversation; we will use your number to respond to that request. We do not use this program to send marketing campaigns.

Frequency and costs

Message frequency varies with your appointments and conversation. Message and data rates may apply according to your mobile plan. Photos may count as MMS. Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so check your email for appointment confirmations as well.

Stop or restart texts

Reply STOP to any OTAY text to stop receiving messages. You may receive one confirmation of your opt-out. To resume, text START to the same number. A new booking does not override a previous STOP.

Get help

Reply HELP for help, or email beautybyotay@gmail.com. Both business owners can assist with your conversation; replies are sent from OTAY’s business number. Do not send payment-card details or other sensitive information by text.

Privacy

See our privacy policy for how we handle messages and photos. We do not sell or share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes.